More guests find your restaurant on Google and walk in.

Checkback runs your restaurant's Google Business Profile, so more of the diners searching near you end up at your door. You keep running the restaurant.

Every review answered within 24 hours, in your voice
3 fresh Google posts every week
Your Google profile optimized and kept up to date

A phone showing a restaurant's Google listing: 4.9 stars on 2,418 reviews, a post from today, an owner reply under a review, open hours, and Order, Call and Directions buttons. — What you get. Illustration: Copper Fern Kitchen is a made-up restaurant.

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The Google problems restaurant owners live with, and what we do about each

"Reviews keep piling up, and a bad one's been sitting there for weeks."

What we do: every review gets an answer within 24 hours, in your voice. The tough ones come to you first.

"I know I should be posting. I never have the time."

What we do: 3 posts go up every week, built from what's happening at your place.

"Our profile views keep going down."

What we do: we optimize every part of your profile Google looks at and keep it active. Google's own help page says a complete, active profile helps you show up in local search. Your weekly report shows your views, so you can watch it.

"Google said we were open on the holiday. We weren't."

What we do: we set your holiday hours ahead of every holiday and check your hours, menu and order links every month.

"I paid someone for this once and never saw a thing happen."

What we do: you see every reply and post on your own profile, plus a weekly report with Google's numbers, before and now. Month to month.

What leaving it costs you

Unanswered reviews sit on your listing where every guest can read them, and that's what they read while deciding where to eat tonight. According to Google's own help page, more reviews and good ratings help you show up in local search, and so does a complete profile. A quiet profile gives Google less to go on, and the guest goes where Google sends them.

Google Business Profile management for each restaurant location

A reply to every Google review, written to sound like you.
3 posts a week on your Google profile.
Your Google Business Profile kept complete and correct: hours, holiday hours, photos, menu, categories, attributes and order links.
A short report every week and every month: what we did, and Google's own numbers for calls, directions, website clicks and searches, before and now.

How it works, in four steps

Start. Pay on the next page. It's per location, month to month.
Fill in one form. Where your locations are and how you want replies to sound.
Give us access. Add us as a Manager on your Google Business Profile.
Get your Google Strength Report, then we get to work. We score your Google profile and show you what we're fixing first. Then the replies and posts start.

Why I built this

I've owned restaurants for 20 years, and I built Checkback to do this work for other owners.

Chris

Your Google Strength Report comes first

It scores your Google profile, then shows what we're fixing, in order, and the Google numbers we'll report every week and every month. Plain words.

A sample Google Strength Report: a score of 23 out of 100, then a grid of checks marked fix first, fix soon or working. — A sample report. The restaurant's name is taken off.

Sample layout. Not a real restaurant.

What we found

The menu button on your Google profile opens a page that doesn't exist.
Your newest Google reviews have no reply.
Your Google profile has no holiday hours set.

What we're fixing

This week: point the menu button at your real menu.
This week: answer every open review.
This month: add your holiday hours for the rest of the year.

What matters

How many of your reviews get a reply.
Calls and direction requests from your Google profile.

What we need from you

Your holiday hours for the rest of the year.

Price: everything above, for one location

$179 a month per location

Every Google review answered within 24 hours, in your voice
3 Google posts every week
Your Google Business Profile kept complete and correct
Your Google Strength Report, then a short report every week and every month

If a reply or post ever doesn't sound like you, tell us and we fix it that day. Month to month. To cancel, reply to any email and it's done that day.

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Questions owners ask

Is a Google Business Profile the same as Google My Business?

Yes. Google Business Profile is what used to be called Google My Business. It's your restaurant's listing on Google Maps and in Google search: your hours, photos, reviews and the Call and Directions buttons.

Can you get my restaurant to rank higher on Google Maps?

We do the work on your side: every review answered, a complete and correct profile, and 3 posts a week. Google decides the order, so we don't promise a spot.

Do I have to send photos?

No. The service runs without them. If you want them, we're happy to do it. You just got to put them on a drive for us. We don't post stock photos of food or of your room.

Do you need my passwords?

No. You add us as a Manager on your Google Business Profile. You can remove us yourself any time.

Will the replies sound like me?

We build them from your past replies and what you tell us on the form. If one ever doesn't sound like you, tell us and we fix it that day.

What happens with a bad review?

Hard reviews get held. A person reads each one before any reply goes up, and anything that needs you comes to you first.

I have more than one location.

Each location is $179 a month. You set the number of locations at checkout.

Can I cancel?

Yes. It's month to month. To cancel, reply to any email and it's done that day.

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